Shipping & Return

 

Shipping

 

Once we have received your order(s), our staff will confirm with you the following details

  • Item Condition
  • Payment
  • Shipping requests

 

Local Shipping:

After we dispatch your order(s), it would be estimated to arrive in 2-3 business days. *In the case of Typhoon (T8) and Black Rain deliveries will resume once we have received confirmation that couriers are operating as normal.

SF Express may charge surcharges in local remote areas. 1. Sai Kung 2. Clear Water Bay 3. Shek O 4. Stanley 5. Discovery Bay 6. Ma Wan 7. Cheung Chau 8. Lamma Island and Peng Chau 9. Lantau Island South (including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo and Pui O etc.) SF Express may change the service criteria anytime. For remote area delivery service and surcharge areas, please click here for details.

 

Overseas/International Shipping:

The estimated time of arrival (ETA) is usaully 3-10 business days. (This is subject to change according to the Destination and the Local Customs of your country. Different Seasons and Weather can also affect the delivery time).

 

Shipments might be delayed due to the following reasons:

  • Bad Weather
  • Public Holidays
  • Customs Clearance/ On hold at customs

 

 

 

Returns

 

We do not accept returns once the package has been shipped out.

 

*Upon receiving your item, if there appears to have quality issues, please contact us within 3 days. Exchange or Return requests due to personal reasons are not acceptable.

 

BrandOff Limited has the final decision for accepting returns and exchanges.